Frequently asked questions
Everything you need to know about checking availability, booking, and cancelling — most of it you can do yourself, right from your account.
Can I check real-time availability before I book?
Yes. Availability shown on every listing is synced in real time with the operator's own schedule, so what you see is what's actually open — no guessing.
How fast will my booking be confirmed?
Instantly. Book online and you'll get confirmation right away — no waiting for an email back from the operator.
Can I cancel a booking myself?
Yes. Most bookings can be cancelled directly from your account, any time — no need to submit a request or wait for approval.
Will I get my money back if I cancel?
If your booking is within the free-cancellation window shown on the listing, refunds for eligible cancellations are processed automatically.
What if a listing shows no availability for my date?
Try another nearby date or check back later — operators update their calendars regularly, and slots that were fully booked can open up if another guest cancels.
Where do I go to cancel or manage my booking?
Go to your Account → Orders, open the booking, and use the Cancel option — it's available directly there, no phone call or email needed.
Is there a deadline for free cancellation?
Yes, shown on each listing page before you book — the exact cut-off (e.g. 24 or 48 hours before the activity) varies by operator.
How long does a refund take after I cancel?
It's triggered automatically once you cancel; it typically takes a few business days to appear back on your original payment method (bank processing time may vary).